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At Boxing Discount Store, we understand that even champions need to adjust their gear. That’s why we offer a straightforward returns and exchanges process for your boxing and martial arts equipment. Read below for our full policy or contact our team if you have questions.

Our Return Promise

We stand behind our products like a corner team stands behind their fighter. If you’re not completely satisfied with your purchase, we’ll make it right – whether that means an exchange, replacement, or refund.

Key Return Details:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Non-Returnable: Used protective gear (hygiene reasons) and customized items
  • Return Shipping: Customer responsibility (original shipping costs non-refundable)

Step-by-Step Return Process

1. Initiate Your Return/Exchange

Within 15 days of receiving your order, email our support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Sample Return Request Email:

Subject: Return Request – Order #[Your Order Number]

Dear Boxing Discount Store Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) for return: [Product Name(s)]

Reason: [Size issue/Product defect/Change of mind]

Preference: [Refund/Exchange for (specify product)]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]

2. Receive Return Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Return shipping address (our warehouse at 1166 Pinchelone Street, VA 23464)
  • Special instructions if needed

3. Ship Your Return

Package the item securely with all original packaging and tags. Include the return authorization number clearly on the package. We recommend using a trackable shipping method as we cannot be responsible for lost returns.

4. Processing Your Return

Once received at our warehouse, we’ll inspect the item(s) within 3-5 business days and notify you via email about the status of your return.

Refund Information

Approved refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return. Note:

  • Original shipping costs are non-refundable
  • Refunds may take additional time to appear in your account depending on your financial institution
  • For exchanges, we’ll ship your new item once the return is approved (additional shipping charges may apply)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used protective gear: Body protectors, chest protectors, belly/body pads, elbow pads
  • Compression gear: Worn compression shorts or shirts
  • Customized items: Personalized equipment or gear

Damaged or Defective Items

If you receive a damaged or defective item (rare, but it happens), contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Questions?

Our customer support team trains hard to provide championship-level service. Contact us at:

Email: [email protected]
Mail: Boxing Discount Store, 1166 Pinchelone Street, Virginia Beach, VA 23464 USA

Note: This policy applies only to purchases made directly through boxingtoolspro.com. For marketplace purchases, please contact the seller directly.