At Boxing Discount Store, we deliver championship-level service with every order. Whether you’re gearing up for training or competition, we’ve got your back with transparent shipping options and a fighter-friendly return policy.

Global Shipping Options

Shipping Methods & Timelines:

  • Standard Shipping ($12.95):
    • Order processing: 1-2 business days
    • Delivery via DHL or FedEx
    • Arrives within 10-15 days after shipping
  • Free Shipping (Orders over $50):
    • Order processing: 1-2 business days
    • Delivery via EMS
    • Arrives within 15-25 days after shipping

Note: We currently don’t ship to some Asian countries and remote regions.

Accepted Payment Methods:

Visa, MasterCard, JCB, PayPal

Our Fighter-Friendly Returns Policy

We stand by our gear like a cornerman stands by their fighter. If your equipment doesn’t meet your expectations, we’ll make it right.

Key Return Details:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Non-Returnable: Used protective gear (hygiene reasons) and customized items
  • Return Shipping: Customer responsibility (original shipping costs non-refundable)

Non-Returnable Items (For Safety & Hygiene):

  • Used protective gear: Body protectors, chest protectors, belly/body pads, elbow pads
  • Compression gear: Worn compression shorts or shirts
  • Customized items: Personalized equipment or gear

Step-by-Step Return Process

1. Initiate Your Return/Exchange

Within 15 days of receiving your order, email our support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Sample Return Request Email:

Subject: Return Request – Order #[Your Order Number]

Dear Boxing Discount Store Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) for return: [Product Name(s)]

Reason: [Size issue/Product defect/Change of mind]

Preference: [Refund/Exchange for (specify product)]

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name]

2. Receive Return Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Return shipping address (our warehouse at 1166 Pinchelone Street, VA 23464)
  • Special instructions if needed

3. Ship Your Return

Package the item securely with all original packaging and tags. Include the return authorization number clearly on the package. We recommend using a trackable shipping method as we cannot be responsible for lost returns.

4. Processing Your Return

Once received at our warehouse, we’ll inspect the item(s) within 3-5 business days and notify you via email about the status of your return.

Refund Information

Approved refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return.

Important Notes:

  • Original shipping costs are non-refundable
  • Refunds may take additional time to appear in your account depending on your financial institution
  • For exchanges, we’ll ship your new item once the return is approved (additional shipping charges may apply)

Damaged or Defective Items

If you receive a damaged or defective item (rare, but it happens), contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Questions?

Our customer support team trains hard to provide championship-level service. Contact us at:

  • Email: [email protected]
  • Mail: Boxing Discount Store, 1166 Pinchelone Street, Virginia Beach, VA 23464 USA

Note: This policy applies only to purchases made directly through boxingtoolspro.com. For marketplace purchases, please contact the seller directly.